Realmadrid88 Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

Introduction & Scope of Privacy Policy

Realmadrid88 ("we", "our platform") takes the privacy of every user seriously. This Privacy Policy outlines our privacy practices regarding the collection, use, disclosure, storage, and protection of personal information you provide when using the realmadrid88 platform at realmadrid88.click.

This policy applies to all users of the realmadrid88 platform, including registered players, website visitors, and any individual who interacts with our services through any channel — including the website, mobile app, live chat, email, or WhatsApp. By using the realmadrid88 platform, you agree to the practices described in this Privacy Policy.

This policy has been drafted with reference to Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable data protection requirements. We are committed to ensuring that your personal data is processed lawfully, fairly, and transparently at all times. This Privacy Policy was last updated on 1 January 2026.

Types of Personal Data We Collect

Realmadrid88 collects various types of personal data depending on how you interact with our platform. The main categories of data we collect are as follows:

Personal Identification Data (Provided by You):

• Full name as it appears on your official identification document.
• Date of birth for age verification purposes (18 years and above).
• MyKad number or passport number for the KYC process.
• Current residential address in Malaysia.
• An active Malaysian mobile number.
• A valid and active email address.

Financial & Transaction Data:

• E-wallet account information (Touch 'n Go, GrabPay, Boost, ShopeePay) – account number only, not your password.
• Bank account details for DuitNow, FPX, Maybank2u, or CIMB Clicks payment processing.
• A complete record of all deposits, withdrawals, and transactions on the realmadrid88 platform.
• Bonus and promotion history received.

Platform Activity Data (Collected Automatically):

• Gaming records including game type, bet amounts, winnings, and losses.
• The time and duration of your gaming sessions on the realmadrid88 platform.
• Your device's IP address and location information.
• Device type, operating system, and web browser used.
• Cookie and tracking technology data as described in Section 06.

Communication Data:

• Content of live chat sessions with the realmadrid88 support team.
• Email correspondence and WhatsApp messages related to your account.
• Complaints, feedback, and reviews you submit about our platform.

How We Use Your Personal Data

Realmadrid88 uses the personal data collected solely for the following purposes. We will not use your data for any other purpose without first obtaining your additional consent.

Regarding marketing communications specifically – realmadrid88 will only send you promotional information, bonus offers, and updates if you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time.

Data Sharing & Disclosure to Third Parties

Realmadrid88 does not sell, rent, or trade players' personal data to third parties for their own commercial purposes. Your data is shared only in the following limited circumstances and only to the extent necessary for the relevant purpose:

Trusted Service Providers:

• Licensed payment processors in Malaysia, including gateway providers for Touch 'n Go, GrabPay, DuitNow, FPX, and other methods you use – only the information necessary to process your transaction is shared.
• Licensed game providers such as Evolution Gaming and Pragmatic Play – session data shared only to the extent required for game functionality.
• IT and cybersecurity service providers that help us operate and protect the realmadrid88 platform – subject to strict confidentiality agreements.
• KYC and identity verification service providers that help us meet anti-money laundering (AML) legal requirements.

Legal Requirements:

• Malaysian government authorities or legitimate regulatory bodies where required by law, court order, or valid legal process.
• Law enforcement agencies for the purpose of investigating fraud, money laundering, or other financial crimes involving your account.

All third parties with whom realmadrid88 shares player data are bound by strict data protection agreements and may only use that data for the specific permitted purposes. realmadrid88 is not responsible for the privacy practices of third parties outside our control, but we only partner with those whose data security standards are equivalent to or higher than our own.

Realmadrid88 Data Security Measures

Realmadrid88 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

Technical Security Measures:

• 256-bit SSL/TLS encryption for all communication between your device and realmadrid88 servers.
• Encryption of sensitive data (such as financial information) when stored in our databases.
• Multi-layered firewall systems and intrusion detection systems (IDS) that monitor inbound and outbound traffic 24/7.
• Two-factor authentication (2FA) is available for players who wish to add an extra layer of security to their account login.
• Security vulnerability scanning and penetration testing conducted periodically by independent third parties.
• An account activity monitoring system that analyses login patterns and transactions to detect suspicious activity.

Organisational Security Measures:

• Access to player data is restricted to realmadrid88 staff who require it to perform their duties only (principle of minimum access).
• All staff with access to player data are bound by strict confidentiality agreements and undergo regular data security training.
• A clearly defined security incident response procedure to ensure any data breach is detected and addressed promptly.
• Internal security audits conducted quarterly to ensure ongoing compliance with our privacy and security policies.

While we take every reasonable step to protect your data, no security system is completely infallible. realmadrid88 will notify you promptly in the event of a data breach that may affect your personal information, in accordance with applicable legal requirements.

Cookies, Tracking Technologies & Analytics

Realmadrid88 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how users interact with our website, and for security purposes. The types of cookies we use are as follows:

Essential Cookies (Cannot Be Disabled):

• Session cookies required to keep you logged in while using the realmadrid88 platform.
• Security cookies that help us identify and prevent fraudulent activity and unauthorised access.
• Preference cookies that store your settings such as language and display preferences.

Performance & Analytics Cookies:

• Analytics cookies that collect information on how users browse and interact with the realmadrid88 platform, including the most visited pages and time spent in each section.
• This data is used to improve our platform's design and functionality. It is not linked to your personal identity.

How to Manage Cookies:

You can manage your cookie settings through your web browser. Most modern browsers allow you to view, delete, or block cookies. However, disabling essential cookies may affect the functionality of the realmadrid88 platform and your gaming experience. Please refer to your browser's help guide for detailed instructions on managing cookies.

Your Rights Regarding Personal Data

As a realmadrid88 platform user and Malaysian resident, you have several important rights over the personal data we hold about you. We respect these rights and make it straightforward for you to exercise them.

Data Retention Period

Realmadrid88 retains your personal data only for as long as necessary for the purpose it was collected, or as required by applicable law. Our retention policy is as follows:

• Active account data: Retained for the duration your account remains active on the realmadrid88 platform, plus 7 years after account closure, in compliance with legal requirements for financial record retention.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements on financial record-keeping and anti-money laundering.
• Communication data (live chat, email): Retained for 3 years from the date of communication for reference and dispute resolution purposes.
• Log and security data: Retained for 2 years for security analysis and incident investigation purposes.
• Analytical cookie data: Not exceeding 13 months from the date of collection.

Once the retention period expires, data will be securely deleted or permanently anonymised using methods that ensure it can no longer be linked back to you. realmadrid88 maintains a data deletion schedule that is audited regularly to ensure data is not retained beyond the required period.

Cross-Border Data Transfers

In operating the realmadrid88 platform, some player personal data may be processed or stored on servers located outside Malaysia, particularly in connection with internationally licensed game providers such as Evolution Gaming or Pragmatic Play, which operate from licensed jurisdictions abroad.

Any cross-border data transfers are carried out with the following measures in place to ensure equivalent protection:

• We only partner with providers operating in countries or jurisdictions with a level of data protection equivalent to or higher than Malaysia's.
• Data transfer agreements incorporating standard protection clauses are included in all contracts with international partners.
• Third-party international providers that handle realmadrid88 player data are subject to periodic security and data compliance audits.

By using the realmadrid88 platform, you consent to data transfers as described above, with the assurance that realmadrid88 always maintains an equivalent level of protection regardless of where data is processed.

Contact Us & Privacy Policy Amendments

If you have any questions, concerns, or wish to exercise any of the privacy rights outlined in this Policy, please contact the realmadrid88 Data Privacy Officer via:

• Email: support@realmadrid88.click – please mark the email subject as "Data Privacy Inquiry".
• Live chat: Available on the realmadrid88 platform, 24 hours a day, 7 days a week.
• WhatsApp: The number is available in our platform's support section.

We aim to respond to all privacy-related enquiries within 14 business days of receipt. For more complex requests, we will notify you within that timeframe and provide a more accurate estimated resolution time.

Realmadrid88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Material amendments will be communicated to you via your registered email or in-platform notification at least 14 days before taking effect. You are encouraged to review this page periodically to stay informed of how we protect your privacy. Last updated: 1 January 2026.